Every customer requiring Support and Commercial or Technical information, can contact
us by using one of the following e-mail addresses:
| info@masobit.net
| For generic information about our Solutions. |
| sales@masobit.net
| To contact our commercial office. |
| support@masobit.net
| To receive technical support or consulting. |
| emergencies@masobit.net
| To request immediate support in case of emergency. |
| security@masobit.net
| To report security problems related to one of our products
or installation. If your message contains sensitivie data, please
encrypt the message using the PGP key available on this page. |
| career@masobit.net
| If you would like to work with us or would like further information regarding seminars,
training and other events on the Open Source world. |
We would also like to remind our customers that support requests and emergency reports should be
filed using the Trouble Ticketing interface
available here or by using any other means indicated
in your support contract, otherwise we'll not be
able to service your request in the specified amount of time in any other case, and any guarantee
indicated in the contract will be void.
For the transmission of security related information, in particular for information regarding the security of
either our or your systems, we suggest you to use cryptographic technology.
Specifically, to send encrypted data to any of the above email addresses,
please use the PGP (GPG) key available on this page.
Key fingerprint: 893B 488D AB46 D28B FE4A 88F7 A363 1251 BFE8 21D0.
Should your message require an encrypted response, we would like to remind you to send us your public key
or a valid X509 certificate. In addition, you must indicate your references (name, last name, personal data, telephone
number) in order to allow us to verify the authenticity of the information received.
| Daily contact:
| +390331508920 |
If you are not a Masobit customer, you must download, fill and send us to the FAX number provided
below this form.
Masobit has the right to refuse to process any support request unless a support contract has been
signed and agreed by both parts, in which case the terms of that contract will be applyed.
If you are unable to contact us through the web you can contact us via fax at:
| Fax number:
| +39 0331 508 982 |
In case you need Technical or Commercial information you can contact the following offices:
| Support:
| +39 0331 508 920 |
| Commercial:
| +39 0331 508 914 |
| Sales:
| +39 0331 508 928 |
