Basically we let you chose from different supprt solutions based on your needs. We offer top-level assistance such as "guaranteed intervention" in one hour from the time of your incquiry, or a fixed time outlined in your Assistance contract. It is important to note that fixed time assistance services are only valid for our solutions. We offer assistance services from when your personal technicians are not present, to services provided 24x7x365.

Depending on your needs, you may use trouble ticketing systems, the escalation procedure or the ad hoc telephone numbers of our technical consultants who you may contact directly. For all of our solutions, we provide you with a series of contacts, and one escalation procedure to use should these contacts not be available.

Finally, you have the option of signing a contract for the monitoring of your system by our NOC (Network Operative Center). In doing so, it is possible for us to assist you and correct system failures before they are noticed within your company.

Our customers have not purchased software: They have acquired a service that must be efficient, enabling them to take advantage of the functions for which they have paid, therefore adding greater value to their work.